Loendur Support
Help, tips, and troubleshooting for the Loendur counter app on iPhone.
Local-first Offline No accounts
Contact
If you need help, email:
support@loendur.com
Include (if possible): device model, iOS version, Loendur version, and what you expected vs what happened. Screenshots are welcome.
Quick Start
- Create a counter from the welcome templates or with the + button.
- Tap a counter to add an entry (default increment).
- Open a counter to see its history, add notes, edit entries, and view summaries.
- Choose what each counter shows using Display Mode (Today, Week, Month, Year, Total, etc.).
Using Loendur
Counters
- Create: Use templates or create a custom counter with a name and optional color.
- Edit: Rename, change color, and set the counter’s display mode.
- Reorder: Use Edit mode to drag counters into your preferred order.
- Archive: Archive counters you’re not actively using (they won’t appear in the main list).
Entries (History)
- Add: Record custom amounts (+ or -), optional notes, and choose timestamps if needed.
- Edit: Tap an entry to adjust amount, note, or timestamp.
- Delete: Swipe an entry to delete it.
Display Modes
Each counter can show a different number depending on your preference. Common modes include:
- Today: counts since midnight
- This Week: counts from the start of the week
- This Month / This Year: counts in the current period
- All Time: total count
- Days Since Last Entry: time since you last logged the counter
Widgets
- Loendur offers Home Screen and Lock Screen widgets for quick access.
- Widgets show the same display mode you selected for each counter.
Export & Import
Export
You can export your data at any time for backup or analysis. Export formats include CSV and JSON.
- CSV: ideal for Excel / Google Sheets and analysis
- JSON: ideal for complete backups and programmatic use
Tip: If you share exported files, remember they may include sensitive notes depending on what you entered.
Import
You can import data from supported formats to restore a backup or migrate to a new device.
- Choose a file from the Files app when importing.
- Loendur will validate the file and show a preview before importing.
- Imported data is stored locally on your device.
Hidden Counters
Loendur offers an optional Hidden Counters feature for private tracking. Hidden counters are designed to avoid “existence leaks”:
- No visible list of hidden sets
- No indication of how many hidden counters exist
- Hidden counters are not visible unless unlocked with the correct PIN
- Hidden counters are never included in exports and never appear in widgets
Important: Keep your PIN safe. If you forget it, recovery may not be possible.
Privacy
Loendur is designed to keep your data on your device. It does not require accounts and does not upload your counters or entries. For details, see: Privacy Policy.
Troubleshooting
I changed my phone / reinstalled the app and my counters are missing
Loendur stores data locally on your device. If you delete the app or move to a new device without a backup, your local data may be lost. If you previously exported your data, you can import it again.
Widgets are not updating
- Open Loendur once to ensure the widget extension can refresh.
- Try removing and re-adding the widget.
- Restart your iPhone if the widget appears stuck.
I can’t find my hidden counters
Hidden counters are intentionally not listed. They are only visible after being unlocked with the correct PIN. If you forget the PIN, access may not be recoverable.
Export or import fails
- Confirm the file format is supported (CSV or JSON).
- Try saving the file to the Files app locally before importing.
- If the file is large, keep the app open during import.
If you contact support, attach the file (if comfortable) or describe its structure and size.